Customer Support Specialist (Chat & Voice) - Remote from Bali

Are you a dynamic and customer-focused professional looking for a rewarding career in blended support? Foundever, a global leader in customer experience solutions, is expanding its remote team in Bali and seeking passionate Chat and Voice Customer Support Specialists. Founded in 2010, Foundever has grown to serve over 1,000 clients worldwide, helping them deliver exceptional customer experiences through innovative technology. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring their satisfaction. Based in Bali, you will work remotely from any of the following areas: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.

As a Customer Support Specialist, you will use tools like Zendesk, Slack, and Microsoft Teams to manage customer interactions efficiently. You will also collaborate with cross-functional teams to ensure seamless customer service. This is an exciting opportunity to join a company that values growth and professional development. If you are ready to make a difference in the world of customer support, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and issues via chat and voice channels, providing prompt and accurate responses.
• Use Zendesk and other customer service tools to manage and track customer interactions.
• Collaborate with cross-functional teams to ensure consistent and high-quality customer service.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Provide training and support to new team members to ensure they meet quality standards.
• Participate in quality assurance activities to maintain and improve service levels.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Contribute to the continuous improvement of customer support processes and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer support, preferably in a blended support environment.
• Proficient in English, both written and spoken, with excellent communication skills.
• Familiarity with customer service tools such as Zendesk, Slack, and Microsoft Teams.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Experience in handling customer complaints and resolving issues.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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